Welcome

Welcome to our art store!

We deliver worldwide, and are carbon neutral from order through to delivery. Packaging is also 95% plastic free across the whole range of prints.

Payments

I only accept PayPal and credit card payments by PayPal.

Shipping

🌱ENVIRONMENTAL POLICY

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.


📦 SHIPPING

We provide free global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 2-3 days, arriving within a week thereafter to the UK or Europe and in one to two weeks to North America. Other destinations may vary (please allow up to three weeks).
You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.


🫥 RETURNS ON DAMAGED OR LOST WORK

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).


🫡 CUSTOMS

We offer customs-free delivery to the UK, EU and US and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery.


❓GOT ANOTHER QUESTION?

Please contact me on hello@alenagastaldi.com with any other questions.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

We absolutely guarantee your satisfaction and that your order will arrive in perfect condition and will match the specifications on our website.

Defective and damaged prints will be immediately replaced. If you change your mind about your artwork, we will consider returns on a case-by-case basis, as artworks have to be made specifically for your order. This does not affect our statutory rights under Distance Selling Regulations.

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Additional

Custom orders are possible, subject to availability of the artist within you required timeframe. Please contact Alena directly for information and requests at hello@alenagastaldi.com

Privacy

INFORMATION I COLLECT

• To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of artwork, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. • Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Alena Gastaldi, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@alenagastaldi.com

Legal imprint